Support

Learn how to display your widget on two or more Shopify stores with the same email address

How do I display my widget to multiple Shopify stores?

How to Change the Alignment of Your Video Stories Project

Changing the Text Color of your Stories or Carousel/Spotlight Title

Adding a product subtitle to your videos can enhance clarity, engagement, and conversions.

Adding a Product Subtitle to Videos

If you're using the Tolstoy widget on your website and you want to customize its location, this article is for you!

How do I change the display location of the Tolstoy widget?

Understanding the Audience tab

​'Sale Items' Playlist

This guide will walk you through the process of adding color swatches to your Tolstoy account.

Product Variant Color Swatches

How can I change the button's color in all Tolstoy videos? I can't find it in the Branding section.

Allow the user to change the speed of the video!

How do I enable fast forward option in a Tolstoy?

How to provide users with different ways of interacting with your Tolstoy.

What are the response options for users?

Learn how to incorporate our "add to cart" feature to give your shoppers a unique shopping experience!

How do I add products in a shoppable Tolstoy?

Enable easy and accessible navigation to your viewers by enabling chapters in your Tolstoy

What are Chapters?

Subscribe to JS events from your Tolstoy Embedded Player!

What are Tolstoy player events?

How to duplicate your Tolstoy for version history, minor changes, and A/B testing.

How can I duplicate my Tolstoy?

Easily create Tolstoys on your phone or tablet.

How can I create Tolstoys on mobile?

Monitor all of the responses to your Tolstoy using the responses tab!

What are Tolstoy responses?

How to create a pop up form inside your Tolstoys to collect information from your users.

How can I collect contact details from my audience?

Automatically email users when they respond to your Tolstoy

How do I automatically email users when they answer my Tolstoy?

Learning where to find and how to download the thumbnail image for Tolstoy videos

How can I download my Tolstoy thumbnail?

Everyone loves a good deal! Learn how to incorporate a discount code for viewers who watched your Tolstoy.

How can I add a promo code to my Tolstoy?

How to easily share your Tolstoy using a link!

How can I share my finished Tolstoy with a link?

Share your Tolstoys in one click with our Linkedin integration!

How can I share my Tolstoy in LinkedIn?

How to add your phone or telephone number

How can I set-up my phone number with Tolstoy?

Remove Tolstoy from your website by deleting it from your Builder.

How can I remove/delete Tolstoy from my website?

Learn how to quickly and easily remove your widget from the site.

How can I remove my widget from my site?

How Can I Add Titles and Tile names to my Carousel

How to automatically receive an email when a user interacts with your Tolstoy

How can I turn on email notifications?

Learn how to use screen recoding on Tolstoy to provide efficient and powerful video support

How do I record my screen in Tolstoy?

Easily schedule meetings with Tolstoy by adding your calendar link!

How do I add my calendar to my Tolstoy?

With our Chrome extension, you're two clicks away from sharing your Tolstoy through Gmail!

How do I instantly share my Tolstoys in Gmail?

Learning to adjust the video alignment for a perfect widget view.

How can I reposition the widget on my website?

Catch visitors' attention by adding a special widget that will pop up when they reach for the X button!

How can I keep visitors from exiting my site?

How to Rearrange Your Video/Tagged Products Sequence

How to reorder my videos and tagged products?

Removing the Cart and Shopping Bag from Your Feeds

How can I remove the cart and shopping bag from my feeds?

Further customize your Tolstoy by trimming it to your preference!

How can I trim videos in Tolstoy?

Easily share your Tolstoy on Facebook, Twitter, Linkedin and WhatsApp

How can I share Tolstoy on social media and SMS?

How to Upload Your Product Catalog via CSV

Unsubscribing or Uninstalling Tolstoy for Shopify Users

With Tolstoy, you can easily publish your videos on thousands of SKU-s in just a few simple steps.

How do I create automated Tolstoy projects?

In this article, we'll clarify what types of videos can be used and what should be avoided.

Copyrights and Video Usage Guidelines

What are Labels and Playlists for Automatic Feeds?

This guide provides a series of instructions to assist you in adding tile names to your video stories

How to Add Story Names

Add a carousel of Tolstoy videos to your site for a fun and unique viewing experience!

How can I add a Carousel to my Shopify store?

Dov Kaufmann

Nimrod Popper

Mikaela Lasig

Find quick answers to common questions about the Tolstoy Player—covering setup, customization, autoplay settings, visibility rules, mobile behavior, and more. Perfect for troubleshooting or learning on the go.

FAQs for Player

Find answers and get help from Intercom Support and Community Experts

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