All Collections
Troubleshooting & Security
Why is there a big play button covering the widget preview on mobile?
Why is there a big play button covering the widget preview on mobile?
Niezl avatar
Written by Niezl
Updated over a week ago

Have you experienced a situation where a significant play button covers most of the widget preview on mobile - like this?


There's no need to worry. This issue occurs by default on iOS devices when the battery-saving mode is activated. Unfortunately, there isn't anything we can do to change this behavior as it's related to how iOS manages power.



What Can You Do?


While we can't directly control this behavior, here are a few steps you can take to resolve the issue:
โ€‹

  1. Disable Battery-Saving Mode: If the play button size is a significant concern, you can disable the battery-saving mode on your iOS device when viewing the widget.

  2. Inform Your Users: If you are a developer or content provider, consider informing your users about this behavior. Encourage them to disable battery-saving mode if it significantly affects their viewing experience.

Need help?

You can reach out to our friendly support team in two ways:

  1. Via email at support@gotolstoy.com.

  2. Using our live chat option, which can be found by clicking on the pink chat icon on any Tolstoy page in the lower right corner.

Did this answer your question?