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Troubleshooting & Security
Easily diagnose and resolve issues using our troubleshooting guide.
Why won't my extension screen record?
How do I update the Tolstoy Chrome extension?
On Which Browsers Can I Use Tolstoy?
Where do I see my Tolstoy IDs?
What should I do if the widget does not appear on my website?
What are some presentation mode customizations?
What are some Tolstoy shortcuts & hidden features?
How can I download my Tolstoy video?
Why is there a big play button covering the widget preview on mobile?
How to change password
How can I change the button's color in all Tolstoy videos? I can't find it in the Branding section.
I'm getting an error saying that this Tolstoy account is already associated with a Shopify store
Getting a Google 403 Error when trying to start a new project