Troubleshooting & Security
Easily diagnose and resolve issues using our troubleshooting guide.
Why won't my extension screen record?
How do I update the Tolstoy Chrome extension?
On Which Browsers Can I Use Tolstoy?
Where do I see my Tolstoy IDs?
What should I do if the widget does not appear on my website?
What are some presentation mode customizations?
What are some Tolstoy shortcuts & hidden features?
How can I download my Tolstoy video?
Why is there a big play button covering the widget preview on mobile?
How to change password
How can I change the button's color in all Tolstoy videos? I can't find it in the Branding section.
I'm getting an error saying that this Tolstoy account is already associated with a Shopify store
Getting a Google 403 Error when trying to start a new project
Troubleshooting guide on Publishing Stories for Shopify users
Troubleshooting Homepage Spotlight or Carousel for Shopify Users
Troubleshooting Founder Video or Interactive Widgets (Branching and Swipeable) for Native Website Users
Troubleshooting Founder Video or Interactive Widgets (Branching and Swipeable) for Shopify Users
Troubleshooting Product Page Stories for Native Website Users
Troubleshooting Homepage Spotlight or Spotlight Carousel for Native Website Users
Headless or Hydrogen Shopify Integration
Troubleshooting Hero for Native Website Users
Troubleshooting Default Carousel for Native Website Users
How to fix add to cart not working?
How to make sure only new videos show on your Tolstoy project