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What should I do if the widget does not appear on my website?
What should I do if the widget does not appear on my website?
Dov Kaufmann avatar
Written by Dov Kaufmann
Updated over a week ago

Is your widget not appearing on your site? There are a few reasons why this may happen. Let's check.

The Set Live Toggle is Off

  1. Click Publish. Check your Set Live toggle. If it's greyed, it means it is not turned on, and the widget isn't live. Set it to live, and check your site.

The widget is set to Appear on the Wrong Address

  1. Navigate to Rules.

  2. Go to Pages. Check if your widget is set on specific pages. If it's set to specific pages but empty or includes the wrong address - the Tolstoy will not appear. If you want your widget to appear in a specific address, make sure that the correct address is pasted. Click on Save.

  3. Click Publish and set the Set Live toggle to live again.

Widget Code isn't Pasted / Posted in the Wrong Place

Make sure that the widget code is pasted in its entirety and in the header of your site!

If you are still having issues with your widget not appearing, please let us know at so we can investigate and resolve the issue as soon as we can.

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