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Troubleshooting Founder Video or Interactive Widgets (Branching and Swipeable) for Shopify Users
Troubleshooting Founder Video or Interactive Widgets (Branching and Swipeable) for Shopify Users
Mikaela Lasig avatar
Written by Mikaela Lasig
Updated over 3 months ago
  1. Make sure that your Shopify is connected to your Tolstoy account.
    Click your profile > Click Integration > double-check if your store is connected. If not, enter your Store name, then click connect.


2. Navigate to your account and go to Settings. Click the Installation tab. Make sure you hit the complete button.


3. To publish your videos, you need to click the Publish button.



4. ​Check on your project and see if there are rules implemented. Page rules indicates where your widget will appear on your site.


​You are all set. ✨🎉


Need help?

You can reach out to our friendly support team in two ways:

  • Using our live chat option, which can be found by clicking on the pink chat icon on any Tolstoy page in the lower right corner.


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