Support

Troubleshooting Homepage Spotlight or Carousel for Shopify Users

Troubleshooting Default Carousel for Native Website Users

Troubleshooting Homepage Spotlight or Spotlight Carousel for Native Website Users

Troubleshooting guide on Publishing Stories for Shopify users

Troubleshooting Founder Video or Interactive Widgets (Branching and Swipeable) for Native Website Users

Troubleshooting Product Page Stories for Native Website Users

Troubleshooting Hero for Native Website Users

How to make sure only new videos show on your Tolstoy project

How can I resolve some common problems with publishing my widget on my site?

Niezl

Mikaela Lasig

Having issues with your Tolstoy Player? This guide covers common problems like visibility, autoplay, loading errors, and mobile responsiveness—along with step-by-step solutions to get your player running smoothly.

Troubleshooting Player

Find answers and get help from Intercom Support and Community Experts

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