Troubleshooting Player
Having issues with your Tolstoy Player? This guide covers common problems like visibility, autoplay, loading errors, and mobile responsiveness—along with step-by-step solutions to get your player running smoothly.
By Niezl and 2 others3 authors18 articles
Troubleshooting Homepage Spotlight or Default Carousel for Shopify Users in the Legacy (Old) Platform
Troubleshooting Default Carousel or Homepage Spotlight for Native Website Users in the Legacy (Old) Platform
Troubleshooting Guide on Publishing Video Stories for Shopify Users in the Legacy (Old) Platform
Troubleshooting Founder Video or Interactive Widget (Branching and Swipeable) for Native Website Users
Troubleshooting Product Page Stories for Native Website Users in the Legacy (Old) Platform
Troubleshooting Hero for Native Website Users in the Legacy (Old) Platform
How to make sure only new videos show on your Tolstoy project
How can I resolve some common problems with publishing my widget on my site?
How to Fix Add to Cart Not Working
Troubleshooting Founder Video or Interactive Widgets (Branching and Swipeable) for Shopify Users
How to Change the Background Color of the Homepage Spotlight/Carousel
How to Enable the Spotlight + Button
How to Remove the Rounded Corners on Videos
How to Fix the Google 403 Error when Starting a New Project
What are the best practices for setting widget rules on Shopify PDPs?
How to Edit or Change the Thumbnail
Customize the end screen in the on-site interactive player (old app)
Allowlisting / Whitelisting Tolstoy domains (CSP, firewall, ad blockers)