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Troubleshooting Homepage Spotlight or Default Carousel for Shopify Users

Niezl avatar
Written by Niezl
Updated yesterday
  • Ensure Products Are Tagged: Verify that products are tagged on the videos in your carousel. You can choose from your existing playlist or create a new one in the library.

  • Verify Video Count: Check that the minimum number of videos is set to at least one, or adjust according to your preference.

  • Confirm the Publish ID: Ensure that the publish ID for your carousel is correct. You can copy the publish ID and paste it into the Shopify block

  • Publish the Carousel: Make sure that the carousel is published on the Tolstoy app.

  • Review Integration: Complete the Shopify integration. You can check it by clicking your Account Profile on the lower left -> Integrations -> Shopify. Use this guide.

  • Check Installation: Verify that the installation process was completed correctly. You can check it by clicking your Account Profile on the lower left -> Settings -> Installation. Properly follow the instructions there. Make sure that Tolstoy is toggled ON in your Shopify app embeds. Here are the complete steps.

  • Add the Section to the Correct Page: Ensure that the block or section for the Spotlight Carousel is added to the appropriate page on your Shopify site.


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