The Agent Settings panel includes three key sections:
Agent Profile
Agent Features
Chat Settings
🧠 Agent Profile
Click Edit (top right) to update:
Agent Name
Agent Image
Agent Profile
Agent Tone - Set the agent’s voice (e.g. Professional, Friendly, Enthusiastic)
Communication Style – Choose how much detail the agent provides (e.g. Concise, Balanced, Detailed)
Custom Prompt – Add specific instructions to guide the agent’s responses.
👉 Click here for a full guide
Save changes when done.
🚀 Agent Features
Enable or disable specific capabilities your agent can use during customer interactions.
These settings control what the agent can do - like recommending products, offering try-ons, or applying coupons.
👉 Click here for full list of features
💬 Chat Settings
Tailor the look and feel of your chat interface to match your brand style.
Popup Chat
Background Color - Set the background color of the chat window.
User Message Color - Customize the color of messages sent by the user.
User Message Text Color - Change the text color of user messages.
Font Style - Choose the font used in the chat interface.
Enable 7/8 Screen View – Allows for an expanded chat interface for more immersive conversations.
Embedded Chat - when enabled, it displays chat interface directly on your product pages.
To use the embedded chat widget on your product pages, you need to add the Shopify block to your theme.
Or use liquid code:
<chat-embed-widget
class="chat-embed-widget"
data-product-id="{{ product.id | default: "" }}">
</chat-embed-widget>
You can customize the colors (user message, user message text, border), font style, border width, and border radius.
For Top Questions, you can customize the colors (background, hover background, text, hover text, border, and hover border), border (radius, width, and font size), show or hide icons, and height settings.
