Overview
Enrich the AI with documents, webpages and manuals that sit outside your product feed so it can answer deeper support or usage questions.
What you can achieve
Instant answers pulled from PDFs, user manuals or FAQ pages
Reduced support tickets for advanced product use cases
The ability to cite official documentation in chat
Best ways to use
Upload your most referenced PDFs first.
Add public FAQ URLs so the AI can reuse structured answers.
Keep the file list tidy – delete outdated docs to avoid conflicting information.
HOW TO
Add Knowledge
Go to Brand → Knowledge → Add Knowledge.
Define knowledge at different levels to help your AI provide accurate, context-specific responses.
ChatGPT Information
Prompt your ChatGPT to extract comprehensive information from your company. Paste the response from ChatGPT in the box then, Save.
Google Drive Sync
Sync folders from your Google Drive to automatically update your knowledge base.
Help Center
Your help center, FAQ, or customer support documentation.
Add a linkPaste a full URL then, click the Add Link button.
Upload a file
Drop files or click to upload PDF, CSV, TXT, Excel, or Word files
View Knowledge Library
Click Knowledge Base to view the uploaded knowledge. You will see all uploaded files, view their content, or delete them if needed by clicking the trash icon next to each file.
You can also add link or upload documents for:
Shipping Information - Shipping policies, delivery times, and shipping methods
Returns & Refunds - Return policy, refund process, and exchange information
Size Guides - Product size charts, measurements, and fitting guides
Blog - Your blog articles and content that help customers understand your products
Loyalty - Your loyalty program, rewards, and points information
General Knowledge - Your general knowledge, about your brand, products, services, etc.
