Is your widget not appearing in your site? There are a few reasons for why this may happen. Let's check.

The Set Live Toggle is Off

  1. Click Publish Tolstoy.

  2. Check your Set Live toggle. If it's greyed, it means it is not turned on and the widget isn't live. Set it to live, and check your site.


Widget is Set to Appear on the Wrong Address

  1. Navigate to Settings.

  2. Go to Rules & triggers. Check if your widget is set on specific pages. If it's set to specific pages but empty or includes the wrong address - the Tolstoy will not appear.
    If you want your widget to appear in your entire site, set it to All pages instead. If you want your widget to appear in a specific address, make sure that the correct address is pasted.


  3. Click Publish Tolstoy and set the Set Live toggle to live again.


Widget Code isn't Pasted / Pasted in the Wrong Place

Make sure that the widget code is pasted in its entirety and in the header of your site!


If you are still having issues with your widget not appearing, please let us know at support@gotolstoy.com so we can investigate and resolve the issue as soon as we can.

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