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How do I use the video response feature?
How do I use the video response feature?

Use video replies to communicate asynchronously with your users!

Dov Kaufmann avatar
Written by Dov Kaufmann
Updated over a week ago

By creating a Tolstoy, you can communicate asynchronously via video to your users. But what if they want to communicate back to you through video as well?

The video response feature allows users to send video replies back to you as they answer questions on your Tolstoy. You will see all of their video responses in your Tolstoy dashboard. From here, you can reply back to them via video once again, creating asynchronous flow of video communication between you and your users.

Here's how to do it:

  1. Select Create Tolstoy, or use an existing Tolstoy in your account.

  2. Type any question you want to ask, and input your answer options.

  3. Click the + button and choose Video Response. This will open up the ability for your user to submit a video response when they select this answer. Make sure to save your changes.

  4. When you finish your Tolstoy, click the dropdown beside the Tolstoy name in the top left of your screen to share your Tolstoy via link or email to collect responses from your users.

  5. After users play your shared Tolstoy, they will have the option to respond to your video part by selecting the button displaying the video camera.

  6. Users will be taken to this screen, allowing them to select the video button to start recording.

  7. After they are done recording their response, they will select whether to use or not to use the video. The video response they submit will be sent to your Tolstoy dashboard.

  8. After users submit the video response, they can input their email in the lead form, so you know how to respond back to them.

  9. In your Tolstoy dashboard, go to Responses tab to view all user responses.

  10. You can reply to your viewer using a video, screen recording, or text by clicking on one of the icons below.

  11. After hitting reply by video, you can record another video of yourself to reply to your user and click Save to send this video back to them.

  12. This is what the video reply will look like in their email! From here, your users can select View reply to watch the video you sent back to them.

  13. And here it is! Users can watch your response and reply once again with a video by clicking the button with the video camera.

And that's it! You can continue this back-and-forth asynchronous conversation with your users for as long as you'd like.

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