Introduction
Your Tolstoy plan has separate allowances for Shoppable Videos, AI Studio, and Onsite AI. Additional usage can result in charges beyond your subscription price.
This guide explains the different usage types and where to check your rates.
How to Set Up
Open your workspace’s billing page.
Review your plan, included allowances, remaining balance, and refresh date.
Check the additional-usage rates and any overage or automatic top-up settings available to your account before continuing beyond your allowance.
Shoppable Videos measures viewers of your video experiences.
AI Studio credits cover AI work such as creating content and building or editing AI widgets. Credit use varies by model and task.
Onsite AI credits cover AI Sales Agent conversations and virtual try-ons. Ordinary page visits do not use these credits.
Each product has its own allowance. Check each balance separately.
Best Practices
Check your remaining allowance before a large generation task or store campaign. Review the price shown before purchasing additional credits or enabling extra usage.
Use your workspace’s billing details for your actual subscription. Older subscriptions and custom agreements may differ from the public plans.
Troubleshooting and FAQs
What do additional video viewers cost?
The current public plans list these rates:
Plan | Included monthly viewers | Additional viewers |
Starter | 5,000 | $10 per 1,000 |
Plus | 20,000 | $10 per 1,000 |
Pro | 50,000 | $7 per 1,000 |
Max | 120,000 | $5 per 1,000 |
Check the Tolstoy pricing page for the latest public rates and your billing page for the terms of your subscription.
Where can I find AI credit rates?
Review the rates shown in your workspace’s billing page. AI Studio and Onsite AI are metered separately, and different models or workflows can consume different amounts of credit.
Is buying credits the same as enabling overages?
They are separate billing options. A credit top-up adds purchased credits. Overages allow eligible usage beyond an included allowance at the applicable rate.
Review the settings and price shown for the product you want to use.
What if I don’t understand a charge?
Contact Tolstoy Support with your store name, charge date, and amount. We can help check which usage or purchase the charge relates to.