Skip to main content

Where to Find Your Tolstoy Invoices and Receipts

Paying through Shopify? Your Tolstoy invoices are in Shopify admin under Settings → Billing. Paying by card? Use Manage billing in Tolstoy.

Written by David T

Introduction

Where you find your Tolstoy invoices depends on how you pay for Tolstoy. If you pay through Shopify, Shopify sends the bill, so your invoices are in your Shopify admin, not in Tolstoy. If you pay by card directly with Tolstoy, your invoices are in the Tolstoy billing portal.

Check how you pay

  1. In Tolstoy, go to Settings → Usage & billing.

  2. If you see a Billing store section, you pay through Shopify. It shows the Shopify store that pays for Tolstoy.

  3. If you see Payment details & invoices with a Manage billing button, you pay by card directly with Tolstoy.

If you pay through Shopify

Tolstoy charges show up as app charges on your Shopify bills.

  1. In your Shopify admin, go to Settings → Billing.

  2. In Past bills, click a bill to see its charges, including Tolstoy.

  3. To download it, click Export bill, then choose PDF or CSV.

You can also get there from the Tolstoy app in your Shopify admin: open Settings → Plan & usage, then under Billing history click View bills in Shopify.

To see Tolstoy charges that haven't been billed yet, go to Settings → Billing in Shopify and click View current charges.

Good to know

  • Only the store owner, or staff with the View billing and receive billing emails permission in Shopify, can see bills. Shopify also emails each bill to them.

  • If you have more than one store connected, look in the store shown under Billing store in Tolstoy.

  • One-time purchases, like extra Studio credits, can show up as a separate bill in the same Past bills list.

If you pay by card

  1. In Tolstoy, go to Settings → Usage & billing.

  2. Under Payment details & invoices, click Manage billing.

  3. The billing portal opens in a new tab. There you can view and download your invoices and update your payment details.

FAQ

Why don't I see my invoices in Tolstoy?

If you pay through Shopify, Shopify issues the bill, so it's only in your Shopify admin under Settings → Billing.

How do I change the billing address or tax details on my bill?

If you pay through Shopify, update your billing profile in Shopify under Settings → Billing. Only bills issued after the change show the new details. If you pay by card, update them in the billing portal from Manage billing.

I don't see Manage billing or Billing store.

If your workspace's billing is managed by your organization, ask your account admin for invoices. Otherwise, contact us and we'll help you find them.

Still need help? Reach out to us anytime at support@gotolstoy.com.

Did this answer your question?