Allow Fallback Models sits under Try-On settings for See It On You / Virtual Try-On and Beauty Try-On. It is on by default.
When it is on, a rejected or failed try-on can run again with other models. When it is off, Tolstoy still tries one other model after your selected Try-On Model. If that also fails, the shopper sees an error and can try a different photo or item.
How to Set Up
In Tolstoy, open Settings → AI agent → What it can do.
Under TRY-ON, turn on Virtual Try-On (or expand it if it is already on) to open Try-On Features.
Under Try-On Model, find Allow Fallback Models. It defaults to on.
Leave it on for the full fallback chain after a rejection or failure. Turn it off to allow only one other model after the selected model.
How to Publish
You do not need to republish a widget. Changes save on the AI agent and apply to live See It On You and Beauty Try-On experiences that use these settings.
Best Practices
Keep Allow Fallback Models on unless you have a reason to limit retries.
Choose your preferred Try-On Model in the same Try-On Features section.
Beauty Try-On uses the same Try-On Features settings, including Allow Fallback Models.
Troubleshooting and FAQs
Where is Allow Fallback Models?
Settings → AI agent → What it can do → Virtual Try-On → Try-On Features, under Try-On Model.
What happens when it is off?
The selected model runs first. If it rejects or fails, Tolstoy tries one other model. If that also fails, the shopper sees an error and can try a different photo or item.
Does this apply to Beauty Try-On?
Yes. Virtual Try-On and Beauty Try-On share these Try-On Features settings.
Do I need to republish my widget?
No.