Introduction
AI Shopper Chat settings let you customize how your Customer Agent looks and behaves during storefront conversations. You can change the greeting, colors, font, layout, product-card behavior, and mobile experience to match your brand.
Troubleshooting / FAQs
Why aren’t my changes appearing?
Wait for the settings to finish saving, refresh the storefront, and start a new conversation. Confirm that you edited the correct store or workspace.
How do I restore the original settings?
Click Reset to default at the bottom of the Chat settings.
Do I need a paid plan?
You can customize and preview the chat before upgrading. Using it through most live Customer Agent entry points requires a paid AI Shopper/AI Sales Agent or AI Commerce plan.
What happens if my Shopper credits run out?
Your Customer Agent may be paused or become unavailable until more credits are available.