Your AI Shopper agent profile sets how your Customer Agent looks, sounds, and replies. You can set the agent image, name, tone, communication style, bio, instructions, and availability. This helps merchants keep the shopping experience on brand and clear for shoppers.
How to Set Up
1. In AI Shopper, go to Customer Agent
2. Open Settings
3. Open the Profile tab.
4. Upload or change the agent image.
5. Enter the agent name. The name can be up to 30 characters.
6. Under Personality & voice, choose a Tone:
- Professional
- Friendly
- Enthusiastic
7. Choose a Communication style:
- Concise
- Balanced
- Detailed
8. Add a Bio to explain the agent's background and expertise.
9. Add text in Instructions if you need extra rules for how the agent should reply.
10. Review the Live preview on the right side.
11. In Availability, set any options you need, such as:
- Auto-unpublish when tokens run out
- Tolstoy Shopper marketplace
12. Click Save changes.
Best Practices
- Use a short name that matches your brand voice.
- Keep the bio focused on product help, brand style, and shopper support.
- Use Instructions for rules and guardrails, not for long product data.
- Check the live preview after you change tone or style.
- Turn on only the availability options that fit your billing and launch plan.
Troubleshooting / FAQs
Why can I not type a longer name?*
The agent name field allows up to 30 characters.
Why do I not see a publish button on the Profile tab?
Profile is a shared Customer Agent setting. Save it in Settings, then publish an AI Shopper entry point.
Why do shoppers still see the old profile?*
Make sure you clicked Save changes and the page shows All changes saved. Then test a live AI Shopper entry point on the store.
Why are my instructions not saving?
The instructions field has a 20,000 character limit. Shorten the text if you reach the limit.
Does this profile apply to only one entry point?
No. The profile is shared across AI Shopper entry points that use the same Customer Agent settings.