AI Studio uses tokens (credits) when you generate images and videos. This article explains how token refunds work for failed generations and how to request credits for unsatisfactory results.
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There are two different scenarios when it comes to getting tokens back:

If an AI generation fails due to a technical error, the tokens charged for that run are automatically reversed back to your account. You don't need to do anything—the refund happens automatically.

If a generation completed successfully but the output was incorrect or unsatisfactory, tokens are not automatically refunded. There is no self-serve refund button in the product. However, the Tolstoy team can review your case and manually add tokens back to your account when appropriate.

1. Navigate to your profile → Settings
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2. Scroll down to Usage history.
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2. Review the token transactions list to see your usage and any refunds. If an automatic refund occurred, you'll see a reversal/refund transaction in this list.
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If your generation completed but produced unsatisfactory results, contact the Tolstoy team with the following information:

- Chat ID which can be found in the URL at the top of the agent you’re working on
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- Approximate date/time of the generation (found in Settings → Usage history)
- Which tool/action you used (e.g., image generation, video generation, animation)
- What you expected vs. what you actually received
- Number of runs you want reviewed (or the specific transactions)
- Relevant assets produced by the run (optional but helpful)

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- Always check your Usage history first to confirm whether an automatic refund already occurred
- The more details you provide when requesting a manual adjustment, the faster the team can review and resolve your request