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How to Add Extra Knowledge Sources in AI Shopper

Mikaela Lasig avatar
Written by Mikaela Lasig
Updated today

Overview

Enrich the AI with documents, webpages and manuals that sit outside your product feed so it can answer deeper support or usage questions.

What you can achieve

  • Instant answers pulled from PDFs, user manuals or FAQ pages

  • Reduced support tickets for advanced product use cases

  • The ability to cite official documentation in chat

Best ways to use

  1. Upload your most referenced PDFs first.

  2. Add public FAQ URLs so the AI can reuse structured answers.

  3. Keep the file list tidy – delete outdated docs to avoid conflicting information.
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HOW TO

Add a link

  1. Go to AI Shopper -> Test and Train -> Add Knowledge.
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  2. Paste a full URL into Add Link.
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  3. Click the Add Link button to ingest.
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  4. Click Knowledge Library to view the uploaded knowledge.
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Upload documents

  1. Drop files or click to browse.
    – Supported: PDF, CSV, TXT, Excel, Word.
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  2. After upload, click View Knowledge Library.
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  3. You will see all uploaded files, view their content, or delete them if needed by clicking the trash icon next to each file.

You can also add link or upload documents for:

  • Shipping Information - Shipping policies, delivery times, and shipping methods

  • Returns & Refunds - Return policy, refund process, and exchange information

  • Size Guides - Product size charts, measurements, and fitting guides

  • Blog - Your blog articles and content that help customers understand your products

  • Loyalty - Your loyalty program, rewards, and points information

  • General Knowledge - Your general knowledge, about your brand, products, services, etc.
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​How to Configure your Brand Details

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