Overview
Enrich the AI with documents, webpages and manuals that sit outside your product feed so it can answer deeper support or usage questions.
What you can achieve
Instant answers pulled from PDFs, user manuals or FAQ pages
Reduced support tickets for advanced product use cases
The ability to cite official documentation in chat
Best ways to use
Upload your most referenced PDFs first.
Add public FAQ URLs so the AI can reuse structured answers.
Keep the file list tidy – delete outdated docs to avoid conflicting information.
HOW TO
Add a link
Go to Context → Add Context.
Paste a full URL into Add a Link.
Click the chain-icon button to ingest.
Wait for the link to appear in the list below.
Upload documents
Drag files into Upload Documents or click to browse.
– Supported: PDF, CSV, TXT, Excel, Word.
After upload, each file appears in the list with a remove (X) icon.
Customize / manage
– Remove any source by clicking its ×.
Missing screenshot
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– Re-upload a document after major edits to refresh AI knowledge.
Publish
Changes are saved automatically. New sources become searchable by the AI within a few minutes.